Return and Refund Policy

Last updated: 2 Januari 2026

This Return and Refund Policy explains how returns, refunds, and exchanges work at Settanta. This policy applies to all purchases made through https://settanta.nl.

By placing an order, you agree to this Return and Refund Policy.

1. Return period

To start a return, please contact us by email at **info@settanta.nl** within the 14-day withdrawal period.

2. Conditions for returns

To be eligible for a return under this Return and Refund Policy, the following conditions must be met:

the item is unused and unworn;
the item is in the same condition as received;
the item is returned in its original packaging; and
you can provide proof of purchase (order confirmation or receipt).

Returns that do not meet these conditions may be refused.

3. Non-returnable items

Because Settanta sells vintage and pre-owned products, certain items cannot be returned.

The following items are non-returnable:

products showing clear signs of use beyond inspection;
items returned incomplete or damaged due to customer handling;
items returned more than 30 days after delivery.

Please note that normal signs of aging or patina inherent to vintage products do not qualify as defects.

4. Return process

To start a return:

Contact us by email at info@settanta.nl within the return period.
Clearly state your order number and reason for return.
After confirmation, send the item back to the address provided by us.

Please do not send your return directly to the manufacturer.

5. Refunds

Once we receive and inspect your returned item:

we will notify you by email; and
we will inform you whether your refund is approved or rejected.

If approved, your refund will be processed automatically via the original payment method (iDEAL) within a reasonable number of days.

6. Late or missing refunds

If you have not received your refund yet, please follow these steps:

Check your bank account again.
Contact your payment provider or bank, as processing times may vary.
If the issue persists, contact us at info@settanta.nl.

7. Sale items

Only items purchased at regular price are eligible for a refund.

Items purchased during a sale or promotion are non-refundable, unless mandatory consumer law requires otherwise.

8. Exchanges

We only replace items if they are defective or damaged upon arrival.

If you need to exchange an item:

email us at info@settanta.nl; and
include clear photographs of the defect or damage.

After approval, we will provide instructions for the exchange.

9. Gifts

If an item was marked as a gift and shipped directly to you:

you may receive store credit equal to the value of the return.

If the item was not marked as a gift:

any refund will be issued to the original purchaser.

10. Return shipping

Return shipping costs are the responsibility of the customer.

Shipping costs are non-refundable. If a refund is granted, the cost of return shipping will not be included.

For higher-value items, we strongly recommend using a trackable shipping service or shipping insurance. Settanta cannot guarantee receipt of returned items without tracking.

11. Contact

If you have any questions about this Return and Refund Policy, please contact us at:
info@settanta.nl

External consumer rights information

For more information about your rights as a consumer under Dutch law, please visit:
https://www.rijksoverheid.nl/onderwerpen/koop-en-garantie